Customer Service Best
Practices
Welcome to BABM Customer Service
Best Practices where you can read succinct articles
online. The Customer Service articles will provide you with valuable
information that can be immediately implemented to help
take your business and personal success to the next
level.
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Up Close and
Personal Still Counts
By Richard F. Gerson, Ph.D., CPT, CMC
Published: December 2007
Here is a story about something that occurred while I
was at a national sales conference in Los Angeles doing
a Motivational Selling training session for one of my
clients. Since it was a quick two-day trip, I did my
best to stay on eastern time. So, I went down at 5:45 AM
(L.A. time and very late for me) for breakfast and there
was nothing open in the hotel until 6:30 AM. The bellman
suggested I try a little grille down the street.
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